 Return policy All products available at Juiced Hybrid are returnable. To
initiate a return, you must request a Return Authorization Number (RA#)
within 30 days of receipt of the product. All
items must have an RA# and be received in a new, unused and
ready-to-sell condition (including all original packaging, parts, and
paperwork) to receive a refund, excluding any shipping costs. You may be
responsible for shipping fees on returned items.
All electronic products, such as Ipod Adaptors and EVmodes, require a 15% restocking fee and are subject to inspection before a credit is issued. Juiced Hybrid does not accept returns on used items, custom-painted products, custom manufactured product or items shipped via truck freight. International orders cannot be returned or exchanged unless the item is defective or in the case of an error on our part. Juiced Hybrid will not reimburse labor charges or installation fees under any circumstances. Seat Covers, Dash Covers, Roof Rack Systems and any Custom Painted Product carry a 15% Restocking Fee. Return of Electronic Products carry a 15% Restocking Fee. All return items require a Return Authorization Number (RA#). To
get an RA#, log in to My Account/ Order Status with your email address
and password/order number. Select the "Return Items" link above the
product(s) in your order and choose a return reason from the drop down
menu on the right. Then click the "Submit" button, and your return
request will be sent to our returns department. We'll call you or email you within 24-48 hours (allow additional time for weekends and holidays)
RA#. Shipments received without a valid RA# clearly posted on the outside of the box will be charged a 15% restocking fee. Juiced
Hybrid is not responsible for items returned without proper return
information (customer's name, address and RA#) on or in the box. Refused
shipment without a proper Return Authorization will be charged a 15%
restocking fee.
All items returned must be in new condition in original packaging and able to be resold as new. The original packaging must be unmarked. If
an item arrives in an unacceptable condition as a result of a
manufacturer defect, we will send you a pre-paid return shipping label.
To get a shipping label and a valid RA#, see our full return procedure above. Once you've received the label and the RA#, ship the defective item as instructed by your customer care specialist. Once we've confirmed the package is in transit we'll ship you a replacement or credit your account. Juiced Hybrid does not charge a restocking fee for returning most items. However, for some items, a restocking fee applies.A 15% restocking fee also applies to the following:
Items returned with no return authorization. Shipments returned without a proper Return Authorization Number (RA#) clearly posted on the box or over 30 days. All Items returned that had "Free Shipping" will have ship cost deducted when returned. Orders placed for incorrect year, model or color. Any item that is a Refused shipment by the recipient. Shipments returned to the incorrect warehouse designated when a return authorization in provided. Products returned over 30 days from date of purchase may be charged a restocking fee. If a full credit is given this would only be in the from of a merchandise credit. Seat Covers, Dash Covers and any custom painted product carry a 15% Restocking Fee. Orders placed for the incorrect model year of your vehicle All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:
The item(s) must be returned in a new condition The returned package must be clearly labeled with a proper Return Authorization Number (RA#) The original credit card used to place the order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs. We'll send an email confirming receipt of your return and your credit. Please allow an additional 5-7 business days for your bank to process the credit to your account. Items to be
replaced must meet the same conditions as items returned to Juiced
Hybrid for a refund. Non-defective items returned for exchange must be
in a new and ready-to-sell condition with all original packaging,
paperwork and parts included. Defective items must also be returned with
the same items included in the original order.
If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply to certain products. If you need a replacement item right away, we suggest placing a new order on our website, or email us at sales@juicedhybrid.com or call us at 800-270-5699 for expedited ordering. Express shipping charges may apply for rush orders. Shipments without a proper Return Authorization Number (RA#) will be charged a 15% restocking fee. Log in to your Order Status Page to begin the return process and receive your RA#. Holiday Returns
During the holiday season, Juiced Hybrid makes it easier than ever for you or your gift recipients to return items.
On orders placed during between Nov 1st and Dec 31st, you'll have up to 60 days from the time of delivery to return any item-double the standard 30-day policy.As with any of our returns, items must be in an unused, new condition and include original packaging and paperwork in order to receive a refund. All other standard return policies/procedures apply. International JuicedHybrid.com will not be responsible for International shipments that are returned to us. Most common reasons are for inaccurate addresses and import customs issues including paperwork requirements. All cost associated with outbound shipping and reshipment for any reason will be at the customers expense. Free Shipping ProgramFrom time to time Juiced Hybrid
offer special promotional"Free Shipping Programs". This offer is only valid for
US deliveries in the 48 continental states. While most
products are eligiblefor "Free Shipping" some oversized of heavy/dense items
will be charges a flat fee or actual shipping charges. Fulfillment If an item is in stock we will ship within 24 to 48 hour not including weekends. Items that are custom built or not in stock will take longer. Cancellation Policy All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. All orders must be canceled BEFORE you receive the Invoice - Payment accepted Email. No orders can be canceled after payment has been confirmed, as the order will be immediately processed for shipment. |
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